Problem Solving and Decision Making
Every job and organization will face challenges, especially in a world where hybrid working is common and colleagues are not always physically present. It is crucial for individuals to have the confidence and competence to solve problems both independently and collaborating with colleagues.
Problem-solving involves finding solutions and navigating complex or unexpected situations. It requires the use of creative and analytical thinking, as well as strong questioning and listening skills.
This short course will focus on highly regarded techniques that can be applied both at home and in the workplace. These techniques will help you to transform obstacles into opportunities and find effective solutions.
Some of the topics that shall be covered are:
• Question types
• Listening with intent
• Root Cause Analysis
• Idea Showers
• De Bono’s Thinking Hats
• GROW model
• Mind mapping
| Date | Time | Venue | Registration Link | Registration Deadline |
| 28th October 2024 | 09.30-11.30 | Online, via Google | REGISTER HERE | 23rd October 2024 |
| 20th January 2025 | 13.00-15.00 | Online, via Google | REGISTER HERE | 16th January 2025 |
You must have access to internet, laptop/PC/phone/tablet and a good internet connection.
ENQUIRE
t: 0208 8718055
e: edlifelong@richmondandwandsworth.gov.uk
Initiating and Implementing Change in the Workplace
This short course will help learners in a working environment to manage change effectively.
The course will cover topics such as:
- Causes of change – identifying common factors
- Why people resist change
- Preparing for change
- How to use the ADKAR model to implement and mange change
- Understanding the change curve and people’s emotions
| Date | Time | Venue | Registration Link | Registration Deadline |
| New dates to be announced | TBA | Online | REGISTER HERE | Closed |
ENQUIRE
t: 0208 8718055
e: edlifelong@richmondandwandsworth.gov.uk
These courses are free for those who meet all the following funding requirements:
– you live in a London /Greater London Borough*
– you are not in full time education
– you have not achieved this qualification before
– you are aged 19 or older on 31st August 2024
-Have permission to live in the UK for at least 12 months from the first day of learning
*If you don’t have permission to live in the UK for 12 months from the first day of learning there are exemptions which can be discussed with the IAG advisor that will contact you.
*There are occasions when funding is available for learners who don’t live in a London borough. Email edlifelong@richmondandwandsworth.gov.uk to find out if this applies to you.