Running a business takes experience, dedication and sometimes education… We can help with that. BREW stands for Building Resilience and Enterprise in Wandsworth and is a programme of advice and …
Improving your Customer Service Skills
This course will cover: How to deliver good customer service How to use different communication methods How to provide good customer service in line with organisational procedures How to effectively …
Managing Problems Effectively in the Workplace
This course will cover: How to assess conflict in the workplace and identify routes to resolution How to communicate effectively to de-escalate conflict How to deal with emotive situations in the workplace …
Effects of Personal Behaviour
This course will cover: How your personal behaviour can have a positive and negative impact on others How behaviour and presentation can improve your career prospects How to change your …
How to Effectively Lead a Team
Are you interested in progressing into a managerial role, a first time manager/supervisor or an experienced individual that would like to refresh their skills and knowledge of how to effectively …