Are you interested in developing digital skills that you can use in your daily life? Then these courses might be for you. These courses will cover the basics of using …
Improving your Customer Service Skills
The objective of this qualification is to support learners working or preparing to work in a customer service role or where using a telephone is a part of their role. …
Managing Problems Effectively in the Workplace
This course will cover: How to assess conflict in the workplace and identify routes to resolution How to communicate effectively to de-escalate conflict How to deal with emotive situations in the workplace …
Effects of Personal Behaviour
This course will cover: How your personal behaviour can have a positive and negative impact on others How behaviour and presentation can improve your career prospects How to change your …
How to Effectively Lead a Team
Are you interested in progressing into a managerial role, a first time manager/supervisor or an experienced individual that would like to refresh their skills and knowledge of how to effectively …