Problem Solving and Decision Making
Every job and organization will face challenges, especially in a world where hybrid working is common and colleagues are not always physically present. It is crucial for individuals to have the confidence and competence to solve problems both independently and collaborating with colleagues.
Problem-solving involves finding solutions and navigating complex or unexpected situations. It requires the use of creative and analytical thinking, as well as strong questioning and listening skills.
This short course will focus on highly regarded techniques that can be applied both at home and in the workplace. These techniques will help you to transform obstacles into opportunities and find effective solutions.
Some of the topics that shall be covered are:
• Question types
• Listening with intent
• Root Cause Analysis
• Idea Showers
• De Bono’s Thinking Hats
• GROW model
• Mind mapping
| Date | Time | Venue | Registration Link | Registration Deadline |
| 3rd November 2025 | 09.30-11.30 | Online, via Google | REGISTER HERE | 29th October 2025 |
You must have access to internet, laptop/PC/phone/tablet and a good internet connection.
ENQUIRE
t: 0208 8718055
e: edlifelong@richmondandwandsworth.gov.uk
How to Manage Change Effectively in the Workplace
This short course is designed to equip learners with practical strategies for leading effectively through periods of change. You will explore the impact of change on individuals and teams, and learn how to communicate clearly and confidently during transitions.
Content includes:
- Understanding the emotional and operational impact of change
- Developing effective communication plans
- Exploring widely used change management models
In addition, the course will help learners build resilience, foster a positive mindset, and address resistance. By the end of the course, you’ll have the tools and techniques to manage change smoothly, support your team, and maintain productivity in the workplace.
| Date | Time | Venue | Registration Link | Registration Deadline |
| 24th November 2025 | 09.30-11.30 | Online | REGISTER HERE | 19th November 2025 |
ENQUIRE
t: 0208 8718055
e: edlifelong@richmondandwandsworth.gov.uk
These courses are free for those who meet all the following funding requirements:
– you live in a London /Greater London Borough*
– you are not in full time education
– you have not achieved this qualification before
– you are aged 19 or older on 31st August 2025
-Have permission to live in the UK for at least 12 months from the first day of learning
*If you don’t have permission to live in the UK for 12 months from the first day of learning there are exemptions which can be discussed with the IAG advisor that will contact you.
*There are occasions when funding is available for learners who don’t live in a London borough. Email edlifelong@richmondandwandsworth.gov.uk to find out if this applies to you.