This course is designed for ambitious professionals who are already working in hospitality, or are about to start, and ready for responsibility. Whether you’re a current manager looking to refine your skills or an aspiring supervisor preparing to progress in your career, this program offers valuable insights and practical knowledge.
You’ll gain a full understanding of the hospitality industry’s structure, hone your communication skills, and learn how to effectively lead a team. You’ll master the art of customer service supervision, and develop skills in stock control and resource management, giving you the tools to optimize operations and drive profitability.
This comprehensive program will enhance your professional capabilities and boost your confidence, setting you apart in a competitive job market.
About You
You do not need to be employed to undertake this course, or you are a hospitality sector employee who is ready to move to the next level.
This course is suitable for anyone who wants to progress into a leadership role in hospitality or if you are in such a role currently and want to update your skills and knowledge. You are committed to your professional development.
What You Need to Know
This course will take approximately 10 weeks to complete, with some self-managed study and 121 support available throughout the duration of the course.
There is a one-hour introductory course (see below) which will cover the content and what you will need to do to successfully complete the course. You must attend the introduction before enrolling for the full course.
There will be weekly online workshops and you must be able to complete self-study exercises between classroom assignments.
You must be currently be employed in the sector or about to progress into a hospitality role to join.
Qualification upon completion: Level 3 Award in Hospitality Supervision & Leadership Principles.
| Date | Time | Venue | Registration Link | Registration Deadline |
| 15th April 2026 (Introduction) | 10:00-11:00 | Online via Google | REGISTER HERE | 10th April 2026 |
| 22th April- 1st July 2026 (Full course) | 10:00-12:30 | Online via Google | You must attend the introduction before enrolling. | N/a |
Eligibility Requirements
Once registered we will contact you to check your eligibility before starting the enrolment process. To be eligible for funding for this course, learners must:
- Be aged 19+
- Live in London
- Have not already achieved a L3 or above qualification. Please note if you earn under £27,007.50 you are eligible for funding even if you already have a L3 or above qualification
Please note if you are not eligible for funding we do provide a fee paying option for the course of £450.
ENQUIRE
t: 020 8871 8055
e: edlifelong@richmondandwandsworth.gov.uk
All Ukrainian adults and their family members supported through the Ukraine Family Scheme and Ukraine Sponsorship Scheme are immediately eligible for FE 19+ funding and are exempt from the 3-year residency requirement as per the current AEB funding rules.