This comprehensive programme offers a Level 3 qualification and an in-depth exploration of the core principles of effective customer service. It allows participants to explore best practice and strategies so they are confident and competent in handling all customer interactions.
Focusing on delivering exceptional service throughout an organisation is pivotal to business success and whether you are new to the field or keen to build on your existing skills this Level 3 Diploma provides a strong foundation to raise your service delivery.
The objective of this qualification is to support a role in the workplace for learners who deal with customers on a daily basis as part of their job role. It is applicable to a variety of work environments and covers topics such as supporting customer service improvements, using service partnerships to deliver customer service and negotiating in a business environment.
The programme will cover a wide range of units, such as:
- Organising and deliver customer service
- Understanding the customer service environment
- Understanding customers and customer retention
- Resolving customers’ problems
- Principles of business
- Managing personal performance and development
Qualification upon successful completion: Level 3 Diploma in Customer Service
About You
You already manage a customer service team or are aiming to pursue a career in the dynamic customer service industry.
You are committed to your professional development and ready to take the next step to progress your career.
What You Need to Know
This course will take approximately 3-4 months to complete, with the flexibility of self-managed study.
There will be 7 workshops and two one-to-one online assessments with a qualified assessor during the course.
Prior to enrolment you will need to undertake an initial assessment in English and achieve a minimum result.
To attend this course and complete the coursework, you need access to a good internet connection and a laptop, computer or tablet device. If you do not have a suitable device, please speak to an IAG advisor or your tutor about the Laptop Loan Scheme.
Qualification upon completion: Level 3 Diploma in Customer Service.
| Date | Time | Venue | Registration Link | Registration Deadline |
| 22nd October 2024-6th January 2025 | 13.00-15.30 | Online via Google | REGISTER HERE | 17th October 2025 |
Eligibility Requirements
Once registered we will contact you to check your eligibility before starting the enrolment process. To be eligible for funding for this course, learners must:
- Be aged 19+
- Live in London
- Have not already achieved a L3 or above qualification. Please note if you earn under £25,462.50 you are eligible for funding even if you already have a L3 or above qualification
Please note if you are not eligible for funding we do provide a fee paying option of £550.
ENQUIRE
t: 0208 8718055
e: edlifelong@richmondandwandsworth.gov.uk
All Ukrainian adults and their family members supported through the Ukraine Family Scheme and Ukraine Sponsorship Scheme are immediately eligible for FE 19+ funding and are exempt from the 3-year residency requirement as per the current AEB funding rules.