This is an opportunity for individuals to gain skills which will enable them to react to customer needs and be proactive in identifying and implementing improvements to the service.
This Apprenticeship offers an opportunity to develop core skills and knowledge regarding different aspects of customer service.
Areas that will be covered during the course include:
- Interpersonal Skills
- Personal organisation
- Influencing skills
- Dealing with customer conflicts and challenges
- Team working
Qualification upon completion include:
Intermediate Apprenticeship in Customer Service
Advanced Apprenticeship in Customer Service
Delivery is very flexible with opportunities to start throughout the year. Blended learning and assessment will take place in the workplace where one of the experienced tutors/ assessors will visit on a monthly basis. Apprentices will also be able to attend relevant off-the-job sessions to support them. Learners will be assessed by an independent organisation at the end of their qualification. This is referred to as End Point Assessment (EPA).
Duration: 12 to 18 months