The retail industry is an integral part of the economy which fuels economic growth and shapes our daily lives. Working within a retail environment you will learn essential life skills such as communication, problem-solving, and customer service skills, encouraging personal and professional development.
The retail sector demands a diverse range of skills and encompasses a variety of roles including sales, design, forecasting, customer service, logistics and team leading. If you want to be a part of a this vibrant world of opportunities, personal growth, and innovation which contributes so significantly to the economic landscape, these courses will open the path to success, whether you want to work for an organisation or for yourself.
Introduction to Retail Level 1
This course is designed for people who already have a role in retail and want to develop their skills and gain a greater understanding of the sector they work in or for those who are planning to join the industry and want to prepare themselves for a new career.
Learn about and understand:
- The business of retail
- Understanding Customer service in the retail sector
- The retail selling process
- How individuals and teams contribute to the effectiveness of a retail business
What You Need to Know
Qualification on completion: Level 1 Award in Retail Knowledge.
The Award consists of 4 classroom sessions of 2 hours over consecutive weeks. You will be asked to complete 4 assignments based on what you have learned and from your personal research. You will receive a certificate upon successful completion of the programme.
Prior to enrolment you will need to undertake an initial assessment in English where you must achieve either Entry Level 3 or Level 1 results.
| Date | Time | Venue | Registration Link | Registration Deadline |
| 8th-19th January 2024 | 10.00-12.00 | Online | REGISTER HERE | 3rd January 2024 |
How to Develop Your Business Sales
Increase your sales and drive business growth with this short course aimed at people who run or work in a sales-based business. Gain a greater understanding of the Sales Cycle and how you can become a better seller.
Content includes:
- What makes a great salesperson?
- The Sales Cycle
- Overcoming objections
- Closing a sale effectively
| Date | Time | Venue | Registration Link | Registration Deadline |
| New dates to be announced | TBA | Online | REGISTER HERE | Closed |
ENQUIRE
t: 0208 871 8055
e: edlifelong@richmondandwandsworth.gov.uk
These courses are free for those who meet all the following funding requirements:
– you live in a London /Greater London Borough*
– you are not in full time education
– you have not achieved this qualification before
– you are aged 19 or older on 31st August 2023
-Have permission to live in the UK for at least 12 months from the first day of learning
If you don’t have permission to live in the UK for 12 months from the first day of learning there are exemptions which can be discussed with the IAG advisor that will contact you
*There are occasions when funding is available for learners who don’t live in a London borough. Email edlifelong@richmondandwandsworth.gov.uk to find out if this applies to you.