If you are in an advisory role where you provide information, advice or guidance (IAG) to customers, it’s crucial to know what can be shared legally and professionally and how to do this clearly and accurately with valued clients.
The short introductory course is a must for people who want to level-up their skill into a nationally recognised qualification. The introduction will give an overview of the Level 2 accredited course and act as a route into the full accredited course.
Progressing to the level 2 course will improve your skills and ensure that you’re aware of the fundamental principles for successful information sharing and how to manage information in a way that complies with the law.
Full details below.
Introduction to Information, Advice and Guidance
This short introductory course is for people who are considering enrolling for the full Level 2 accredited course. The course will give an overview of the accredited course, including course content and the input required from the learner to complete the course successfully.
Attendance at the introduction isn’t mandatory before joining the full courses but it is strongly recommended.
| Date | Time | Venue | Registration Link | Registration Deadline |
| New dates to be announced | TBA | Online via Google | REGISTER HERE | Closed |
Information, Advice and Guidance Level 2 Award
This course aims to develop knowledge and understanding of the key principles of information, advice and guidance and applying them in the workplace. It is suitable for those working in a range of roles where the provision of IAG is a requirement. Topics covered:
- Interactions with clients
- Boundaries and record keeping
- Legislation
- How to overcome barriers
Qualification on Completion: NCFE Level 2 Certificate in Information, Advice and Guidance
| Date | Time | Venue | Registration Link | Registration Deadline |
| 15th October 2024-4th March 2025 | 13.00-15.00 | Online via Google | REGISTER HERE | 9th October 2025 |
Level 3 NVQ in Advice and Guidance
We also run a Level 3 NVQ in Advice and Guidance which is a great opportunity for individuals providing advice and guidance who are already in a professional role.
Please click this link for full details on the programme and how to register:
Advice and Guidance Level 3 NVQ
As this is a Level 3 course, there are certain criteria you must meet to be eligible to be funded for a free course. To be eligible for funding learners must:
- Aged 19+
- Live in London
- Have not already achieved a L3 or above qualification. Please note if you earn under £23k you are eligible for funding even if you already have a L3 or above qualification
- Work within a suitable role
If you are not eligible for funding we do provide a fee paying option. Click the for details: Advice and Guidance Level 3 NVQ
ENQUIRE
T: 020 8871 8055
E: edlifelong@richmondandwandsworth.gov.uk
This course is free for those who meet all the following funding requirements:
- you live in a London /Greater London Borough*
- you are not in full time education
- you have not achieved this qualification before
- you are aged 19 or older on 31st August 2024
- have permission to live in the UK for at least 12 months and the VISA is valid for the duration of the course.
If you don’t have permission to live in the UK for 12 months there are exemptions which can be discussed with the IAG advisor who will contact you.
*There are occasions when funding is available for learners who don’t live in a London borough. Email edlifelong@richmondandwandsworth.gov.uk to find out if this applies to you.