The objective of this qualification is to support learners working or preparing to work in a customer service role within an office environment.
The qualification covers the principles of customer service including how to meet customers’ expectations, the importance of appropriate behaviour and communication techniques as well as ways to deal with problem customers.
Qualification upon completion
Through attending this course and completing the assignments and sitting an external test, you will achieve a Level 1 Award in Customer Service.
You must be able to attend all 3 sessions online.
DURATION
1st August – 15th August 2022 (2 hour x 3 sessions)
Time: 13.30 – 15.30
Venue: Online via Google Classroom
ENQUIRE
To register your interest for the course – REGISTER HERE
Registration deadline: 27th July 2022
t: Jackie 07557863654
e: edlifelong@richmondandwandsworth.gov.uk
Eligibility & Initial Assessments
To be eligible for the any of our accredited courses you must complete an assessment process that tests your Maths and English levels. The assessments are to be completed in your free time on a online platform before the start of the course.
These courses are free for those who meet all the following funding requirements :
– you have lived in the UK or EU for at least the last three years or you are a family members of a UK/EEA national and fulfil certain requirements (discussed at your assessment)
– you live in a London /Greater London Borough
– you are not in full time education
– you have not achieved this qualification before
– you are aged 19 or older on 31st August 2021
*All Ukrainian adults and their family members supported through the Ukraine Family Scheme and Ukraine Sponsorship Scheme are immediately eligible for FE 19+ funding and are exempt from the 3-year residency requirement as per the current AEB funding rules.