From shopping to entertainment to business services, people expect a high level of service when making their purchases. So, excellent Customer Service is a must for any business if it wants to succeed and keep its clients and customers happy and loyal.
This programme is designed for anyone who is already in a customer facing role (or who aims to be) and will equip you with the knowledge and skills to deliver excellent customer care. It’s a key skill that everyone can benefit from and one that will stay with you for life.
Your will learn:
- The principles of customer service
- How to meet customers’ expectations
- The importance of appropriate behaviour
- Communication techniques
- How to deal with difficult situations
Qualification upon Completion
Following full attendance at the course, completing the assignments and sitting an external test, you will achieve Customer Service Awards Level 1 & 2.
You must be able to attend all online sessions.
When: New dates to be announced
Venue: Online via Google Classroom
To register for this course – REGISTER HERE
Registration deadline: Closed
Eligibility & Initial Assessments
To be eligible for the any of our accredited courses you must complete an online assessment before the start of the course.
These courses are free for those who meet all the following funding requirements :
– you live in a London /Greater London Borough*
– you are not in full time education
– you have not achieved this qualification before
– you are aged 19 or older on 31st August 2023
-Have permission to live in the UK for at least 12 months and the VISA is valid for the duration of the course
If you don’t have permission to live in the UK for 12 months there are exemptions which can be discussed with the IAG advisor who will contact you.
*There are occasions when funding is available for learners who don’t live in a London borough. Email email@example.com to find out if this applies to you.