Hospitality and Catering Courses

The world of catering and hospitality a broad range of sectors from pubs and restaurants to tourism and travel. It is competitive and dynamic and to succeed, you must be prepared with the essential skills that will propel your career and open up new opportunities. This fast-paced environment is always looking for individuals who will bring their best selves and contribute to the growth of a business with their commitment and expertise.

If this sounds like you then Wandsworth Council Lifelong Learning has just what you’re looking for to give you the skills and knowledge that will give you a competitive edge and raise you above your peers in an ambitious industry.

 Hospitality Focused Customer Service Awards – Level 1 & 2

In today’s demanding world, a simple and cost-effective way to delight customers is to deliver extraordinary customer service. Excellent Customer Service is a must for any hospitality business to keep its clients and customers happy and loyal if it wants to get ahead of its competitors and succeed.

This hospitality-focused accredited programme is designed for people who are already working in the sector or are looking for employment there. It provides the perfect opportunity to take your skills to the next level or to prepare yourself for a new career pathway by learning the essential skills to  establish yourself as a customer service professional.

This course content includes:

• What is customer service?
• Customer expectations
• Communication (good and bad)
• Questioning, listening & body Language
• Consumer rights act 2105
• Turning complaints to opportunities
• Internal and external customers
• Creating the wow factor

There will be assignments and a test to complete, with some self-study required.

You must be able to attend all online sessions.

Qualification on Completion:
Customer Service Award Levels 1 & 2.

All classes will take place online, via Google Classroom (you must have access to a laptop, computer or tablet device and a good internet connection)

What You Need to Know

Prior to enrolment you will need to undertake an initial assessment in English where you must achieve a minimum result of E3.

To complete a course successfully and achieve the associated qualification, you are required to complete weekly self-study exercises or assignments between lessons.

Food Safety Levels 1 & 2

Are you working in a catering environment where food handling plays a crucial role? You may not be directly involved in high-risk food preparation but require essential food safety knowledge and skills. Whether you are a bar worker, waiting staff, healthcare worker, kitchen porter or storeroom staff, this course is tailored to support your career growth and ensure that you excel in low-risk roles in the industry.

• The importance of personal hygiene
• Keeping work areas clean and hygienic in a catering environment
• Personal responsibilities for food safety
• How to keep food safe in a catering environment

Qualification on Completion:
Certificate in Food Safety Levels 1&2

N.B Completion of the Level 1 course is required for progression to Level 2 unless you have sufficient prior experience in the hospitality sector. This will be discussed with one of our advisors after registration for Level 1.

Prior to enrolment you will need to undertake an initial assessment in English where you must achieve a minimum result of E3.

ENQUIRE
t: 0208 8718055
e: edlifelong@richmondandwandsworth.gov.uk