This course will cover: Basic concepts in employment, business and enterprise Entrepreneurship Employer Responsibilities The impact of customer service on a business Duration of course Course starts on the 24th …
Wandsworth Festival of Learning 2019
July-September 2019 Get inspired through a series of free to attend workshops. A perfect introduction to just a few of the courses available in Wandsworth every year. Worth a try. Festival …
Improving your Customer Service Skills
This course will cover: How to deliver good customer service How to use different communication methods How to provide good customer service in line with organisational procedures How to effectively …
Managing Problems Effectively in the Workplace
This course will cover: How to assess conflict in the workplace and identify routes to resolution How to communicate effectively to de-escalate conflict How to deal with emotive situations in the workplace …
Effects of Personal Behaviour
This course will cover: How your personal behaviour can have a positive and negative impact on others How behaviour and presentation can improve your career prospects How to change your …
How to Effectively Lead a Team
This course will cover: How to communicate information and knowledge in the workplace Managing yourself and providing appropriate direction to team members The role of a Team Leader Management techniques …
ESOL, English and Maths Courses
Worth your time. English If you would like to improve your English, have you considered enrolling on a FREE Functional Skills English course? Functional Skills English Level 2 is a …
Wandsworth Community & Family Learning
Wandsworth Community & Family Learning is part of the council’s Lifelong Learning service. It offers a free programme ranging from one-off workshops to longer courses involving dads, mums, carers and …
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