In today’s competitive world, a simple and cost-effective way to delight customers is to deliver extraordinary customer service. The hospitality sector has been particularly hard hit in recent years, and it has become more difficult to attract and retain good staff who put the customer at the heart of all they do.
Wandsworth Council Lifelong Learning is committed to supporting the hospitality sector and has successfully attracted funding to provide short, but powerful, accredited courses for your employees which are free, subject to criteria. What’s more, the dates and times can be flexed to your business needs.
This is a perfect opportunity for existing staff members to upskill or for those seeking employment and considering different career pathways, to gain an insight into the sector.
This course content includes:
- What is customer service?
- Customer expectations
- Communication ( good and bad)
- Questioning, listening & body Language
- Consumer rights act 2105
- Turning complaints to opportunities
- Internal and external customers
- Creating the wow factor
The qualifications on offer are:
Level 1: 3 x2-hour online sessions
Level 2: 1 x2 hours online sessions
There will be assignments and a test to complete, with some self-study required.
This is an opportunity not to be missed so to find out more, REGISTER HERE