Information, Advice and Guidance Course

Develop your understanding of the roles of Information, Advice and Guidance advisors

This is an ideal  CPD course if you are already in a role where you are providing advice and guidance to individuals and would like to refresh your skills and knowledge or for individuals that would like to progress into an advisor role in sectors such as careers advice, customer service, housing, learning or legal support.

This course will cover:
– How to develop communication techniques to enable effective delivery of advice and guidance
– How to manage interactions and record information sufficiently
– How to manage challenging interactions when providing guidance

Qualification:
Level 2 Award in Information, Advice and Guidance

Duration
Starting: 4th November – 16th December 2020
Duration: 7 weeks x 2.5 hour weekly sessions
Time: 9.30 – 12.00pm

Venue: Online via Google Classroom/Meet ( Internet access required)

ENQUIRE
To register your interest – REGISTER HERE, alternatively you can contact us on:
t:077 685 42337 (Mon – Tues), 07951 149695 (Wed – Fri)
e:
edlifelong@richmondandwandsworth.gov.uk 

Registration deadline 1st November 2020

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