Develop your understanding of the roles of Information, Advice and Guidance advisors
This is an ideal CPD course if you are already in a role where you are providing advice and guidance to individuals and would like to refresh your skills and knowledge or for individuals that would like to progress into an advisor role in sectors such as careers advice, customer service, housing, learning or legal support.
This course will cover:
– How to develop communication techniques to enable effective delivery of advice and guidance
– How to manage interactions and record information sufficiently
– How to manage challenging interactions when providing guidance
Level 2 Award in Information, Advice and Guidance
New dates coming soon!
Venue: Online via Google Classroom/Meet ( Internet access required)
Registration deadline: TBC